Company / App Name: muHive
What does it do?
muHive helps brands solve the problem of real time customer engagement on all contemporary channels on the web (social media, email, websites), and offers a state of the art controlled automation framework to do so.
Why do we need it?
Your customers are on multiple channels. You need muHive to discover who your customers are on the web, what are they talking about, their entire conversation history with your brand and to reach out to them in real time.
Who is it for?
muHive is designed to be used by small and medium customer/consumer facing brands. muHive can be used for the purposes of sales, marketing, support and customer experience management.
What makes it stand out from the crowd?
muHive’s automation engine is what sets it apart from the competition. Businesses can use the power of automation to discover, filter through, delegate, track and respond to customer conversations in real time.
muHive will add websites and mobile applications as channels soon. This cross channel engagement experience will also be extended via the muHive mobile app.