Company / App Name: Hello Ratings
What does it do?
Lets customers leave feedback on the services they have received. Essentially replaces the old comment cards. Place a tablet loaded with this free app on the checkout and customers can leave feedback while they are waiting for the bill.
Why do we need it?
Most cafes or restaurants do not have any useful data to understand where their services are lagging. This app lets them understand the problems and improve customer loyalty. Also, helps gets rid of the cumbersome paper based comment cards.
Who is it for?
Any business that comes face to face with customers every day. Cafes, restaurants, hair salons, bakeries, banks etc.
What makes it stand out from the crowd?
Any business that wants a modern feedback app has to spend thousands of dollars to get it developed. The interface for this app is white labelled and friendly, suiting all types of businesses and above all its free.
Some local cafes have already started to use this app. Based on the data collected we want to introduce more interesting insights into the good and bad things and help the business optimise their strategy to improve customer satisfaction.