Company / App Name: Channels
What does it do?
Channels is the only app you need to power up your customer service. Thanks to various integrations, e.g. with Shopify and Magento, we pull crucial customer details and display them right when your customers are calling.
Why do we need it?
Customer support phone calls often feel like going to the dentist. We believe it can be done differently. It can be done better. By getting all customer details right when your customers are calling, you can address the issue right away.
Who is it for?
We serve businesses of all sizes, no matter the industry. Any company that wants to provide excellent customer service will benefit from using Channels. if your goal is to have a reliable business phone solution, Channels is your way to go!
What makes it stand out from the crowd?
Integrations (and how we use them) are definitely one of our biggest advantages. That’s because our solution perfectly fits into your current workflow and doesn’t make you jump between various software to make the most out of it.
At this point, we want to gather as much feedback as we can and develop our solution accordingly to what customers want. Of course, we have a certain plan on how we want things to progress but at that early stage, feedback is our priority.