Company / App Name: ProProfs Chat
What does it do?
ProProfs Chat allows organizations to build an instant connect with the website visitors. With this tool, enterprises can monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions
Why do we need it?
With ProProfs Chat, businesses are able to improve customer engagement and track interactions with users. This chat tool should be used by businesses, of all sizes and different industry verticals.
Who is it for?
eCommerce companies, tours and travel websites, educational institutes or anyone eyeing to delight customers.
What makes it stand out from the crowd?
ProProfs Chat offers detailed reports – chat requests, operator login hours, chat ratings, chat transcripts and more – which is very helpful to keep a track of the operator performance.
In the near future, we are eyeing to come up with more support centric solutions that are beneficial for businesses and customers both.