Pitch for Gainsight

Company / App Name: Gainsight

http://www.gainsight.com
Twitter – GainsightHQ

What does it do?

Gainsight, the leading Customer Success Management solution, enables customer-driven enterprises to proactively manage retention, reduce unexpected churn and identify upsell opportunities using customer intelligence and automation.

Why do we need it?

As businesses shift to a model where they are paid over time, via subscription, transaction or otherwise, customer acquisition is merely the beginning of the story. Once on board, businesses are often in the dark about customer retention.

Who is it for?

Customer Success executives responsible for retention, Sales executives responsible for renewals and up-sells, Finance executives responsible for churn analysis and forecasting, Product executives responsible for feature prioritization.

What makes it stand out from the crowd?

Gainsight uses “big data” analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. Customers can proactively manage retention, reduce unexpected churn and identify upsell opps.

What’s next?

Drive Retention Across the Organization. We build applications for each department in the company to collaborate on Customer Retention.

Pitch Video

http://www.youtube.com/watch?v=nuwf0gbbfoc