Company / App Name: Freshservice
What does it do?
Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.
Why do we need it?
Freshservice takes the “boring” out of IT service by including intelligent automations and game mechanics into the service desk. In addition to core functionalities Freshservice also lets you put your own community on the cloud.
Who is it for?
Freshservice offers a plug and play ITIL solution for organizations looking to align themselves to best practices without getting any expert implementation help.
What makes it stand out from the crowd?
Gamified IT Service, Ease of Use, Refreshing User Interface, Hassle-free Implementation.