Pitch for desky
Company / App Name: desky
What does it do?
Desky Help Desk is a support ticket system application that covers all the basic features expected from this kind of app: ticket routing, ticket filters and categorization. knowledgebase, canned replies and auto-responder, file-attachments,
Why do we need it?
Offering excellent Ticket Software across a single product is tough enough. Maintaining that “wow” factor across multiple products can become instant nightmare. Desky lets you offer multiple mailbox support.
Who is it for?
Desky Help Desk uses a ticket grid view to show the status of all new and ongoing tickets, the grid uses filters to customize your view of all tickets. You can also group and merge tickets, categorize tickets and assign tickets to specific
What makes it stand out from the crowd?
Manage Multiple Companies Support
Ticket Billing & Time Tracking
Online Issue Tracking and Ticket Management
E-Mail Parsing
Reports and Analytic
Client Management
Multi-Lanaguge
Ticket and Client Pinning
Multi-Channel – Twitter, Fb
What’s next?
* Increase productivity of support staff by automating processes, policies, and tasks.
* Reduce IT support costs.
Link to Company / App Demo video
http://www.desky.io
